Filing a complaint

We regularly conduct audits among our members, but you may also wish to make a report yourself about a bidding process. Eerlijk Bieden can help you with this. In order to be of good service in this process, we will first explain what steps we take in the event of a complaint or report.

The complaints procedure

As a consumer, you can submit complaints or reports to Eerlijk Bieden at any time. This also applies to reports without directly traceable financial loss.

A report can easily be submitted using the complaint form at the bottom of this page. Once we have received the complaint, we will try to provide initial feedback within one to two business days.

Within our bidding software, many steps in the bidding process are automatically logged. This makes it easier for us to find relevant information regarding the nature of the complaint. In most cases, this information is also sufficient to conclude the complaint or report.

In more complex cases, we may ourselves contact the parties involved, such as sellers, buyers and brokers. A file is then made of all this information.

The first step we take is to submit the accumulated file to the estate agent association in question. In consultation with this association, we then try to reach an appropriate solution. Depending on the association and the complaint, this means that a file may be passed on to the disciplinary committee, or that the case may be dismissed.

If an affiliated Broker commits a second infringement, the 'Eerlijk Bieden' quality mark will be withdrawn until further notice. Again, we first submit the file to the estate agent's association. If it is jointly concluded that the complaint is unfounded, membership will be reactivated.

The complaint form

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We only deal with reports concerning affiliated members.
In order to be able to process reports about the bidding process, we need the address of the residential property in question.

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