Filing a complaint
We regularly conduct audits among our members, but it may also be the case that you yourself wish to report on a bidding process. Eerlijk Bieden can help you with this. In order to be of good service in this process, we will first explain the steps we take in the event of a complaint or report.
The complaints procedure
As a consumer, you can submit complaints or reports to Eerlijk Bieden at any time. This also applies to reports that do not involve direct financial loss.
A report can easily be submitted by means of the complaint form at the bottom of this page. Once we have received the complaint, we will try to provide initial feedback within one or two working days.
Within our bidding software, many steps in the bidding process are automatically logged. This makes it easier for us to find relevant information regarding the nature of the complaint. In most cases, this information is also sufficient to conclude the complaint or report.
In more complex cases, it may happen that we ourselves contact the parties involved, such as sellers, buyers and estate agents. All this information is then put together in a file.
The first step we take is to present the accumulated file to the respective association of estate agents. In consultation with the association, we then try to reach an appropriate solution. Depending on the association and the complaint, this may mean that a file is passed on to the disciplinary committee, or that the case is dismissed.
If an affiliated estate agent commits a second infringement, the 'Eerlijk Bieden' quality mark will be withdrawn until further notice. Again, we first submit the file to the estate agent's association. If it is jointly established that the complaint is unfounded, membership will be reactivated.